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Proprietary AI Platform

Vext Voice answers the phone.
Around the clock.

The first business-grade autonomous telephony agent engineered in Casablanca. Answers inbound calls, speaks fluent Moroccan Darija, Standard Arabic, French, and English, queries your internal databases, and executes real operational tasks.

Interactive Dialogue Simulator

Listen to real production phone conversations

Clinic Booking (Moroccan Darija)Call Idle · Ready to Play
Patient calling Dr. Alami clinicCall Idle · Ready to Play
Vext Voice
Salamou Alaykoum, cabinet Dr. Alami m3ak. Bach ymken li n3awnak lyoum?
Caller
3likoum salam, bghit nakhod rendez-vous 3nd tbib f had l-osbou3 ila kan momkin.
Vext Voice
Marhba bik. 3ndna créneau nhar l-khamis m3a 15h30 wla nhar l-joumou3a m3a 10h00 sbah. Chnou li ysalkek kter?
Caller
Nhar l-khamis 15h30 mezian bzaf.
Vext Voice
Sayé, tqayed l-rendez-vous dyalk nhar l-khamis m3a 15h30. Ghadi nwslek SMS w confirmation f WhatsApp f had raqm.
Audio Codec
EVS & Opus Ultra-Wideband
Sampling Rate:48 kHz Streaming
Packet Jitter:< 8 ms
Speech-to-Text:Streaming Conformer
Data Residency:Casablanca Sovereign

Everything Vext handles on your corporate phone lines

01 · INBOUND APPOINTMENTS

24/7 Calendar Scheduling

Connects directly to your Google Calendar, Microsoft Outlook, or ERP agenda to book, reschedule, or cancel consultations without human intervention.

02 · COD & ORDERS

Automated Order Validation

Places automated outbound confirmation calls to e-commerce customers in Moroccan Darija, validating address and delivery windows to slash returns.

03 · INCIDENT DISPATCH

Emergency Breakdown Triage

Captures GPS location, urgency, and equipment details, generating an instant work order ticket and dispatching on-call technicians via WhatsApp.

04 · BILLING & INVOICES

Instant Account & Balance Checks

Answers repetitive customer queries regarding payment status, invoice balances, and receipts directly from Sage or SAP.

05 · ZERO-HOLD ROUTING

Instant Warm Transfer

When a VIP client or complex legal inquiry arises, Vext warm-transfers the call to a human executive with the live transcript on their screen.

06 · OMNICHANNEL DISPATCH

Voice-to-WhatsApp Follow-Up

Sends instant confirmation links, location pins, and payment receipts to the caller's WhatsApp within 3 seconds of hanging up.

Frequently Asked Questions about Vext Voice

Q:Does Vext Voice sound robotic or delayed?

No. Vext Voice operates with an end-to-end turnaround latency of under 280ms. Humans cannot perceive delays under 300ms, making the conversation feel immediate and natural without awkward pauses or speaking over each other.

Q:How does it handle Moroccan Darija and code-switching?

Moroccan business dialogue frequently mixes Darija, French, and Arabic in the same sentence. Vext Voice uses proprietary acoustic models trained specifically on Maghrebi phone audio, accurately capturing local place names (e.g. Maarif, Sidi Maarouf, Ain Sebaa) and mixed idioms.

Q:Can it connect to our existing phone numbers and PBX?

Yes. We connect via standard SIP trunking to your current telecom operator (Maroc Telecom, Orange, Inwi) or your existing PBX (Asterisk, 3CX, FreePBX). You do not need to change your public phone numbers.

Q:What happens if a customer has a complex request?

Vext Voice operates inside a deterministic state machine. When an edge case or specialized query is detected, the agent seamlessly warm-transfers the live call to your human team with the full transcript displayed on their screen.