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Sector Architecture

Retail & E-commerce

Cash-on-Delivery (COD) dominates Moroccan e-commerce. Up to 35% of orders are rejected at the doorstep if not verbally confirmed. Vext runs automated outbound confirmation calls in Moroccan Darija, validating street addresses and delivery windows.

+42%
Increase in doorstep delivery success
3.4s
Average dial-to-confirmation delay
-70%
Drop in customer service call overhead

Operational & Technical Bottlenecks

  • •Call centers spending all day dialing customers for COD confirmation with high drop rates
  • •Customer delivery failures due to vague descriptions of addresses in medinas or suburbs
  • •Customer service overwhelmed by "Where is my order?" tracking inquiries

Vext Engineering Deliverables

  • High-volume conversational AI dialer confirming thousands of orders in minutes
  • Exact location pin capture sent via automated WhatsApp prompt during the call
  • Direct live sync with shipping carriers (Cathedis, Amana, Colis Privé, Aramex)

Standard Sector Integrations

ShopifyWooCommerceYouCanShipping Carrier APIsWhatsApp Cloud API